Policy Overview

Customer satisfaction is important to Vera Peptide Inc. We understand that questions or issues may occasionally arise with an order, and we are committed to reviewing each request professionally and fairly.

Please review this policy carefully before placing an order. By purchasing through our website, you acknowledge that you have read and understood this Refund & Return Policy.

Return Eligibility

Where a return is accepted, products should generally meet the following conditions:

• Remain unopened and unused.
• Be returned in original packaging.
• Be in the same condition as received.
• Include proof of purchase or order number.
• Receive prior authorization from Vera Peptide Inc before being returned.

Requests are reviewed individually and eligibility may depend on product type and order circumstances.

Products That Cannot Normally Be Returned

To help maintain product integrity, quality standards, and customer safety, certain products may not be eligible for return once shipped or opened.

• Opened products
• Used products
• Products with damaged packaging
• Items returned without authorization
• Products that cannot be verified for quality after delivery

Damaged, Incorrect or Incomplete Orders

If your order arrives damaged, incomplete, or contains an incorrect item, please contact our customer support team as soon as reasonably possible.

When submitting a request, please include:

• Your order number.
• A description of the issue.
• Clear photographs where applicable.
• Your preferred contact information.

Our team will review the information provided and work with you toward an appropriate resolution.

Missing Shipments

If your tracking information indicates a delay or if you believe your shipment is missing, please first review the tracking updates provided by the shipping carrier.

If further assistance is required, our customer support team will gladly assist in reviewing the shipment status.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Refund Processing

Where a refund is approved, processing will generally be completed using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, financial institution, and payment method used.

Shipping Charges

Shipping charges are generally non-refundable unless otherwise required by applicable law or where the issue resulted from an error by Vera Peptide Inc.

Need Assistance?

If you have questions regarding your order or this Refund & Return Policy, please contact our Customer Support Team.